Watermans website is owned and operated by The Hounslow Arts
Trust Ltd. We are committed to safeguarding your privacy online and
to this end have developed the following Privacy Policy to deal
with issues which may concern you. This policy may change from time
to time so please check it periodically.
Personal Information
The details which you provide about yourself and any information
which identifies you such as your name, address, email address,
telephone number, country of residence and credit and debit card
details ("Personal Information") will be retained by us if you
provide this information when using one of the services available
on our website, such as posting us a message, subscribing to one of
our email lists or when purchasing tickets. Personal Information
will be held on our system and used for operational purposes such
as the processing of bookings and orders in connection with our
ticket ordering and buying services and for mailing list
subscriptions.
In order to process a transaction, your Personal Information and
card details will only be passed to third party service providers
for the purpose of handling an individual transaction.
The Personal Information you supply when you join one of our
e-mail lists will be used by Watermans to keep you up-to-date with
events we produce. When purchasing tickets you will be given the
opportunity to opt in to receiving news and information from other
arts organisations. Watermans will only pass on your Personal
Information if the relevant box has been ticked. In these
instances, we supply your Personal Information for one-off use by
the other arts organisation.
If you would like to revise the information provided to us at
any time, or feel what we currently have on record is incorrect,
you may update the information by e-mailing
info@watermans.org.uk.
We may from time to time ask you for further information in
order to update our records or for particular purposes. We will
always tell you how we will use any further information received
from you.
Log files
Every time someone visits our web site a log file is
generated.
The log file records the time and date of your visit, the files
that were requested, your IP (Internet Protocol) address, the
referrer URL (if provided) and the browser version. We collect this
information to help us diagnose problems and administer our systems
and to audit the geographical make-up of users and how they have
arrived at our site; that is, from what other sites have visitors
arrived - this information being obtained from the referrer
URL.
We do not link IP addresses to anything personally identifiable,
which means that you remain anonymous even though we include your
IP address in our aggregate information. However, we can and will
attempt to use IP addresses to identify a user when we feel it is
necessary to enforce compliance with our terms and conditions, or
to protect our services and other users.
Cookies
Cookies are small pieces of information that are stored by your
browser on your computer's hard drive. They make it possible for us
to provide our online ticketing service and track visitor
statistics, such as returning visitors.
For more information on cookies, please visit:
www.google.co.uk/search?hl=en&q=cookies
www.cookiecentral.com/faq/
Please note that we are not responsible for information available
on these websites.
Use and disclosure of Personal
Information
If you contact us we reserve the right to keep a record of that
correspondence and incorporate the information it contains into our
database.
If we are requested by the police or a regulatory or government
authority investigating illegal activities to provide information
concerning your activities whilst using the network we shall do so.
Similarly, we will disclose your Personal Information as part of a
transaction whereby our company or business assets are transferred
to a third party or if we are compelled to do so by law.
Protecting information
We take every precaution to protect your information. To this
end all Personal Information is kept on a server in a secure
environment. Only employees and approved contractors/developers we
may appoint from time to time and who need the information to
perform a specific job are granted access to personally
identifiable information.
Surveys and Promotions
From time to time we conduct surveys and promotions and may
request information from you as part of these. Participation in
these is entirely voluntary and you therefore have a choice whether
or not to disclose any information which might be required. We may
also ask you whether you would like to receive promotional emails
and mailings from us about our other products or services.
Similarly, you are under no obligation to accept such
information.
Correction/Updating Personal Information
If your Personal Information changes or if you no longer wish to
subscribe to the service, we will endeavour to correct, update or
remove the Personal Information provided to us as speedily as
possible. This can be done by emailing us at
info@watermans.org.uk
Users Under 18
If you are under 18, please ensure that you obtain your
parent/guardian's consent beforehand whenever you provide Personal
Information to the website. Users without such consent are not
allowed to provide us with Personal Information.