Your Visit

If you don't find what you need to know on our website, please feel free to email or phone us: or 0208 232 1010.

Opening Hours

We are open every day, 10am-11pm. The Box Office booking lines are open from 1pm-9pm. There is no charge for booking online at any time.

Sometimes we open earlier or stay open later for special events.

We are open to all and provide free WiFi.

Getting here

We are in Brentford, West London and are well served by public transport as well as having on-site parking.

Bus: 65, 267, 237 all stop right outside. The stop is called ‘Watermans Centre’

Train: We are only a short walk from either Brentford or Kew Bridge stations, served by South Western Trains

Tube: Gunnersbury and South Ealing are the nearest tube stations. From Gunnersbury it’s a short bus ride on the 237 or 267. From South Ealing, take the 65 and you’ll be with us in 5 minutes.

Car: We have a covered on-site car park. Parking is free for the first hour so you can drop off and pick up or pop in to collect tickets – please ensure you display a ticket. Thereafter, a charge of £1 an hour will apply (up to a maximum of £5). There are spaces reserved for disabled visitors on the upper level, but a BLUE BADGE must be displayed if you use one and you must register your number plate at our Box Office in order to validate your free parking.  On occasions when the venue is full parking can become congested so please leave a little extra time when attending these events. Additional parking is available in the multi-story carpark 300 metres to the west of Watermans behind the Premier Inn.

Visiting companies and artists should ask our Customer Relations Team for a parking permit for the duration of your stay at Watermans

Bike: There is secure cycle parking on the terrace outside the Box Office


Children are always welcome. We run a thriving programme for families including family cinema, parent & baby cinema and children’s threatre and courses. We provide good, secure buggy storage outside our cinema. We have changing facilities on the Box Office level and on the Riverside level.

Babes in arms up to 1 year old go free to our theatre but MUST HAVE A TICKET. Please call box office if you are bringing a baby under 1 year old. Where a show is designed especially for babies, the baby’s ticket will be chargeable.

Please take a look at the children section of our website to see our full programme.

We cater for children’s birthday parties. Please ask at Box Office.


Box Office: 020 8232 1010, open 1-9pm, 7 days a week.

General Information: 020 8232 1019. Tickets cannot be booked on this line. Please call the Box Office between 1pm and 9pm.

Email for enquiries, complaints and feedback: