Your Visit

Here, you'll find how to get here, information for families, opening hours and our Covid-secure measures. We look forward to welcoming you!

Opening Hours

Our cinema, theatre, gallery, restaurant and bar are open daily, 7 days of the week. We are operating on reduced hours to begin with: we will be open 12.30-10pm daily, and last orders at the restaurant will be 9pm. The box office lines will be open 1-8.30pm, or tickets can be booked online. There is no charge for booking online.

We are open to all with a large cafe, bar and restaurant area, and provide free WiFi. You can find more information about food and drink here.

Staying safe: Covid-secure measures

It’s really important we all work together to make sure that everyone feels as safe as possible at Watermans. To ensure that our measures will create the safest environment possible and enable everyone to enjoy themselves, we’ve worked closely with a public health specialist and followed government guidelines carefully.

We have put in place extensive measures to ensure the safety of all our customers, staff and artists.

What we’re doing

  • Our staff are Covid-secure trained and will be wearing masks or visors in public areas
  • We’re performing enhanced cleans between each cinema screening
  • Ventilating the theatre and cinema after each show
  • For children and family screenings and performances we are now operating a full capacity seating plan (no social spacing)
  • For other shows and screening we are still ensuring space is maximised between groups in the theatre and cinema –  we are leaving seats free between booking groups so you won’t be right next to your neighbours. Our cinema and theatre spaces will be no more than 80% capacity at any one time.
  • Toilets are checked 6 times daily
  • We’re cleaning touch surfaces throughout the building regularly

 

What we’d like from you

  • Don’t come if you’re ill; stay home and keep us all safe. We’ll refund tickets if you’re ill.
  • Please use the hand sanitiser and wash your hands regularly
  • Please book in advance if you can and use e-tickets to help avoid queues at Box Office
  • Face coverings to be worn in the venue when moving around the building and also whilst in the cinema and theatre –  this is no longer a legal obligation but we are politely asking customers to continue to do this

Let us know if we can do anything better!

If we all help each other, we can all stay safe. Thank you!

Getting here

Due to roadworks outside our venue, we suggest that you allow more time to your journey for traffic. Both Watermans Bus stops on both sides of the road are closed therefore you will need to alight at the stop before and walk.

We are in Brentford, West London and are well served by public transport as well as having on-site parking.

Bus: 65, 267, 237 all stop right outside. The stop is called ‘Watermans Centre’

Train: We are only a short walk from either Brentford or Kew Bridge stations, served by South Western Trains

Tube: Gunnersbury and South Ealing are the nearest tube stations. From Gunnersbury it’s a short bus ride on the 237 or 267. From South Ealing, take the 65 and you’ll be with us in 5 minutes.

Car: We have a covered on-site car park. Parking is free for 30 minutes so you can drop off and pick up or pop in to collect tickets – please ensure you enter your car registration number and display a ticket. Thereafter, a charge of £1.50 for up to an hour will apply (up to a maximum of £8). There are spaces reserved for disabled visitors on the upper level, but a BLUE BADGE must be displayed if you use one and you must register your number plate at our Box Office in order to validate your free parking.  On occasions when the venue is full parking can become congested so please leave a little extra time when attending these events. Additional parking is available in the multi-story carpark 300 metres to the west of Watermans behind the Premier Inn.

Visiting companies and artists should ask our Customer Relations Team for a parking permit for the duration of your stay at Watermans

Bike: There is secure cycle parking on the terrace outside the Box Office

We ask all our customers to wash or sanitise their hands thoroughly on arrival in the venue to help us prevent the spread of coronavirus. Thank you for keeping us all safe!

Children

Children are always welcome. We run a thriving programme for families including family cinema, parent & baby cinema and children’s threatre and courses. We provide good, secure buggy storage outside our cinema. We have changing facilities on the Box Office level and on the Riverside level.

Babes in arms up to 1 year old go free to our theatre but MUST HAVE A TICKET. Please call box office if you are bringing a baby under 1 year old. Where a show is designed especially for babies, the baby’s ticket will be chargeable.

Please take a look at the children section of our website to see our full programme.

We cater for children’s birthday parties. Please ask at Box Office.

Concessions & Discounts

Concessionary tickets are available to:

Seniors (people aged 60+)

Disability (those with a registered disability). Free Essential Companion tickets are available with a valid CEA card.

Students (in full time education)

Anyone receiving any state benefits

Child (17 & Under)

Proof of ID, with a valid expiry date, will be required as proof of eligibility when purchasing, collecting and showing discounted or concessionary tickets.

Discounts are available to 

Watermans Friends (please login when booking online so that your membership can be applied)

Contact

Box Office: 020 8232 1010, open 1-8:30pm, 7 days a week.

General Information: 020 8232 1019. Tickets cannot be booked on this line. Please call the Box Office between 1pm and 8:30pm.

Email for enquiries, complaints and feedback: info@watermans.org.uk

If you would like to write to a trustee, please email trustees@watermans.org.uk. You can find a list of trustees on the Charity Commission website.